Legal advice

Terms and conditions

We inform you that browsing, access and any search, comparison or purchase of an airline ticket, or any product or service through our website will be subject to the terms and conditions detailed below, which form part of this website?s legal notice, along with our privacy and cookies policies. Users must accept these general terms and conditions in order to formalise any contractual relationship between the user and 321NOW.



These conditions govern the terms and conditions of the service offered by NOW BOOKING CHANNEL, S.L. (NOW BOOKING CHANNEL, S.L. or 321NOW) consisting of providing information on travel, flights and other tourism offers, searching for flights and purchasing plane tickets from the main airlines, through this online platform.

321NOW reserves the right to change or update these terms and conditions at any time without the need for prior notice, in order to adapt them to changes in the law which may affect them, or to better organise the activity or service offered.

However, the current terms and conditions will be available to clients and users at all times on the website and always available before finalising any purchase process. By using this website and its freely accessible functions, the user is understood to accept these terms and conditions.

These terms and conditions are formulated in accordance with applicable Spanish legislation, and more specifically, according to Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users, and Law 34/2002, of 11 July, on information society and e-commerce services.


Identification of the parties

321NOW, owner of this website, offers the following information as party to the contract:

Domain name:
Business Name and Tax ID: Now Booking Channel, S.L., B-88092838.
Business address at  Calle Velázquez, 35. Madrid (Spain) 
Registeres in the Madrid Companies Register under VOLUME 15973, FOLIO 206, SECCIÓN 8, HOJA M-270179.
Travel Agency license no.: CICMA 3854
Telephone no: 910059678 (M-F from 8:00 to 22:30) / for inquiries about your flight, please contact


User: private client using the service offered by 321NOW through its website.

Travel supplier: third party owner and provider of the products and services offered by 321NOW through its website or platform.

All the notifications and communications between users and 321NOW will be considered effective for all purposes when made through this website or via the email address stated in these terms and conditions.

To make full use of the advantages of this website, keep informed and receive the latest news on travel, flights with various traditional and low-cost airlines, and offers, and to use our search engine to find, book and purchase plane tickets, or compare schedules and prices of the different operators, users must register as indicated in the following section.


Access to the platform. User registration

In order to use the service offered by 321NOW, users must register on the website. To do this, they must fill in the online registration form to get login and authentication details or any other information needed to use the service.

Users making purchases through the website must be adults (at least 18 years old) and have the legal capacity to acquire the services and/or products offered by 321NOW, stating that they understand all the general terms and conditions. Users may or may not be the beneficiary of the service or product provided, depending on whether they will use the purchase themselves or if they are acting on behalf of a third party, such as a minor.

Users declare and guarantee that all the information and personal data provided during the registration process are up to date, complete and accurate, accepting full responsibility for their veracity and for any loss or damages which may arise from such data. Users also undertake to inform 321NOW immediately of any change to their personal data.

Users authorise 321NOW to verify that their registration data, and any other information they provide, are correct and truthful, while undertaking to cooperate with 321NOW for such verification.

After the registration process, users will receive their login details, consisting of a username or identification number (User ID) and a personal, non-transferable password which they undertake to protect, not to provide to third parties, and to use with due diligence, accepting liability for any loss or damages arising from their negligent use.

All operations performed when logged in with the assigned User ID and password will be considered to be performed in person by the user with those login details. 321NOW may use all data present in the IT system, or from existing systems and/or measures for controlling access to the website and offering the service, as proof or evidence of the operations performed by the user.

If the user should know or suspect that their login details are being used by a third party without permission, they must immediately inform 321NOW, reporting this abuse by sending an email to:


How does the ticket search and purchasing platform work?

The website and platform owned by 321NOW provide a search and comparison service for plane tickets offered exclusively by third parties (Travel Suppliers), such as airlines, and an intermediary service enabling users to purchase such tickets.

When users select ?buy? on a product on this platform, they purchase the products offered by the travel supplier, creating an obligation to pay and two contractual relationships: 1, a contract between the user and the travel supplier relating to the provision of the service; and 2, a contract between the user and 321NOW relating to the provision of the intermediary service. Unless otherwise indicated, 321NOW acts as an agent and does not form part of the contractual relationship established between the user and the travel supplier in relation to the services the user has purchased through this website or platform.

321NOW will assist users in the purchase of plane tickets or any service or product offered, providing its intermediary service, and thus acting on behalf of the user with the travel supplier. Users are thus informed that the products or services they buy are subject to the terms and conditions of each travel supplier, so we recommend that they consult and read in detail the terms and conditions of each travel supplier before purchasing their products or services.

321NOW may act as an intermediary agent in the purchasing process with the travel supplier, being automatically authorised by the user, and may make payments for products or services selected by the user on their behalf, if this should be necessary. Part of the final price to be paid by the user will correspond to the price of this intermediary service. In all cases, 321NOW will inform users of the details of the price to be paid for each product or service.

As well as the above, the platform may contain links or redirects to third-party websites offering travel products or services: hotel room reservations, holiday rentals, car hire, package tours, cruises, coach tickets, etc. These links or redirects may lead to websites that are totally independent of and external to 321NOW, so that if you purchase a product or service offered on these websites or minisites, you will form a contractual relationship directly with that third party, without 321NOW acting as an intermediary. Consequently, users must accept and apply only the terms and conditions of that third party.

The final price of the product or service, duly broken down, will be shown after the search, price comparison and selection, and in all cases before finalising the purchase with the ?buy? button, or a similar name, depending on the interface. For information purposes, the final price will include the price of the flight or the product/service purchased, additional charges, management fees and VAT.

Users must take into account that airlines may charge for additional services, such as checking in luggage, issuing the boarding pass at the airport, selecting seats, in-flight entertainment, food, drinks, etc. These charges are not included in the price offered on 321NOW unless specifically stated, and must be paid directly to the airline.

When the purchase is formalised by clicking the ?buy? button, the user will receive an email confirming the purchase and including all details. This email is proof of the contractual relationship formalised with 321NOW. Our obligation to process the product or service will be subject to payment of the full amount due. Once payment has been confirmed, a second email will be sent confirming the successful payment and the number of the electronic ticket now issued, if applicable. If for any reason beyond the control of 321NOW part or all of the purchase could not be processed, we will contact the user as soon as possible. If buying plane tickets from ?low cost? airlines, it is possible that only one email will be sent, confirming the purchase order and the immediate issue of the electronic ticket. In any case, please do not go to the airport without having received the electronic ticket number for every flight purchased.

321NOW reserves the right to cancel a purchase order if there is good reason to believe a transaction is fraudulent. For example, if a payment method is found not to be legally valid and/or the user is not the legal owner of that payment method. In this case, 321NOW will try to contact the user or the owner of the payment method, or contact the bank directly in order to verify the transaction details. If the result of the verification confirms or does not contradict our suspicions, the purchase order will automatically be cancelled for security reasons.


Purchase process. Payment method

Payments may only be made with a credit or debit card (Visa or Mastercard), using the secure payment gateways Redsys or Paypal. For the payment to be accepted by the system, the bank card must be able to make online payments.

If the card details were saved during user registration or later in the client account, there is no need to add them again; 321NOW will charge purchases to the card directly. If no card details were previously saved in the client account, the card details must be indicated in every transaction, entering the card number, expiry date and control number from the back of the card. The total amount of the purchase will be deducted from the bank card at the moment of purchase. 321NOW reserves the right to suspend the order if payment is refused by the bank. 321NOW guarantees the confidentiality and security of the bank details provided by the user during registration, in the client account or on the website when making a purchase.

Cancellation policy. Withdrawal

Due to the special characteristics of the service offered by 321NOW as an intermediary in the purchase of airline tickets near their departure time, in all cases, once the purchase has been concluded and payment has been made, users will not be entitled to any refund or to change the dates or details of the purchase. 321NOW informs the user:

If users choose not to use the contracted service, they will not be entitled to reimbursement. In all such cases, users should consult the third party or travel supplier, whose cancellation or withdrawal conditions will apply.

Once the purchase has been made and payment has been accepted, the intermediary service of 321NOW is considered to have concluded, and any right of withdrawal to have expired. (Article 103.a of Royal Decree 1/2007, of 16 November, approving the General Law on the Rights of Consumers and Users).

Distance sale regulations (except for Article 98.2 on the information users should receive) are not applicable to passenger transport service contracts. For this reason, the right of withdrawal is not applicable to transport service bookings (Article 93.k of Royal Legislative Decree 1/2007 approving the consolidated text of the General Law for the Defence of Consumers and Users).


Travel documents

Once the purchase is made, 321NOW will email the tickets bought and issued through the platform to the user. These are electronic tickets (eTickets). Users will receive the ticket number by email. They will not receive hard copies.

However, each airline has its own rules and procedures for eTickets, and users must consult these rules and procedures before going to the airport. In all cases, 321NOW recommends that users print out their confirmation emails with the booking number and/or electronic ticket number, even if the airline does not require it. Some low-cost airlines apply additional charges if you do not bring a printed boarding pass to the airport. Users should carefully read all the instructions in the confirmation email.

321NOW understands that the information provided by the users is truthful and accurate, and therefore accepts no liability if users do not receive the eTicket at the email address due to having provided incorrect information, or if it is classified as spam due to the users? email settings. Users must notify 321NOW immediately if they change their email address and/or phone number, so that they can be contacted reliably, and must check that the name on their passport matches that on their eTicket or confirmation email.

Users must consult the regulations of each airline, especially those referring to checking in, boarding times, luggage allowance, etc. If their journey includes more than one flight, each flight may be subject to different conditions (for example, luggage allowance, visa requirements, etc.). This may even happen where the different flights are operated by the same airline, if one is international and the other is domestic.

In particular, you should check:

You have identification documents, whether ID card or passport, as required by almost all airlines.

If travelling with a low-cost airline, you may need to check in online and present a printout of your boarding pass at the airport.

The minimum time to allow for check-in and security. Most international flights require checking in 120 minutes before departure, and most domestic flights, 90 minutes before departure. However, some airports and/or airlines may require a longer time.

If there are special requirements relating to the seat, especially if travelling in tourist class.

Whether the flight is direct or there are stops or layovers. Some routes require a layover in which you need to catch a connecting flight. A direct flight is one where there is no need to change planes during the journey. However, there may be stops on the route to refuel or to allow passengers on and off. Information about any stops or layovers will be provided during the booking process and will be clearly identified on the platform and in the itinerary sent to you when you confirm the booking.

Users are responsible for carrying the documentation required for their trip and any visas required if travelling abroad. Users can consult travel conditions on: and more information on the ESTA (for the USA) on

The security measures to be followed by travellers at each airport.

If there are boarding restrictions for pregnant women. Regulations vary from airline to airline, but most do not permit women to fly if they will be 28 weeks pregnant or more on the date of the return flight, for security reasons.

If there are boarding restrictions for children. Regulations may vary from airline to airline, but usually (i) babies must be at least 6 weeks old to travel by plane and must be seated on an adult?s lap or on a baby seat; (ii) children aged 2 and over must occupy a seat; (iii) children under 12 years old may not travel without a responsible adult; and (iv) minors aged 12 to 17 may not travel without a responsible adult unless the airline provides a special service to attend to children, which must be requested and paid for separately.

In all cases, 321NOW accepts no liability for any refusal to allow users to board a flight or other cases arising from incorrect information provided by the user or a failure by the user to consult the terms and conditions of each airline.


Customer service

321NOW provides the following communication channels for any request for information, especially those referring to purchases or the website?s functions:

Phone line +34910059678, Monday to Friday from 8:00 am to 22.30 pm

Contact form on the website

Email to the following address:

Users who want to know their rights as airline passengers can find all the necessary information on the AENA website.


Special alerts and offers service

321NOW offers all users the option of the ?travel alerts? service via their client account.

How does it work? Given the special characteristics of the services we offer, in which 321NOW guarantees the best offers and prices on plane tickets, the optional alerts service informs users immediately when new plane tickets become available for their journey.

Users who receive an alert can log in and buy a ticket, as long as they have not sold out.


Special return flight pre-booking service

Users can pre-book their return flights with the 321NOW special offer. Users select their preferred options. They then expressly authorise 321Now by ticking the corresponding checkbox in their client account.

321NOW will automatically buy the first available ticket, according to order of availability, from the selected pre-booking options. For example, if a user wants to return on a Sunday and pre-books 3 tickets at 12 pm, 3 pm and 7 pm, if a ticket is available on the 12 pm flight, once the NOW option is enabled, this will be purchased and the other pre-bookings will automatically be discarded.

Users must have a working email address for this service. 321NOW accepts no liability for users missing a flight due to their email address not working properly.


Legal Notice

Ownership, responsible use and purpose of the website

This website is the property of 321NOW and its content is intended to provide information on the services provided by this company, and to provide users with the information they request via email or forms provided for this purpose, to receive CVs, and if applicable, to send a newsletter to subscribers. All the above is subject to the company?s data protection policy as described in the privacy policy of these terms and conditions.

Using this website implies awareness and full acceptance of the following terms and conditions for the use of its content, acceptance of its data protection policy when providing your own or third-party personal data, and the status of user.

Unless otherwise specified, access to the information shown on the pages of this website is totally free of charge.

321NOW, the website owner, reserves the right to change or update the information on the website or its configuration and presentation at any time, without the need for prior notice.

321NOW does not guarantee there are no errors in the website login, content or updates. However, it will use all means at its disposal to avoid or remedy errors and update such measures.

Both access to this website and any use made of the information it contains are the exclusive responsibility of the user. 321NOW accepts no liability for any consequence, malfunction, damage or loss which may arise from such access or use of the information.

The user assumes all costs and compensation which may arise from processes against the user due to failure to comply with the terms and conditions of use.

321NOW accepts no liability for the state of the access connection or for links to third-party content on the website.

The purpose of this website is as follows: to inform users of the services offered by 321NOW, provide the information which users request in relation to the services we provide, and send commercial communications if users expressly accept them, and where applicable, receive CVs from users who want to send them to 321NOW.


Intellectual and industrial property

The company holds all the Industrial and Intellectual Property rights of the elements making up the graphic design of the website, the menus, navigation buttons, HTML code, Java applets, Javascript, ActiveX controls, texts, images, textures, graphics and all other content of the website, or is authorised to use such elements.

321NOW also holds the industrial property rights arising from the use of brands, distinctive signs and commercial names, except those corresponding to sponsors, advertisers, etc., which might appear on this website, and those corresponding to links from this website.

Any photographs on the website or on links to other pages may not be used by the user for any purpose without the authorisation of their owner. Their unauthorised use by the user will incur liability to 321NOW and third parties for any loss or damage caused and for any legal breach which might arise from their use.

321NOW reserves the rights of reproduction, modification, adaptation, publication, maintenance, correction of errors, transfer, sale, rental, loan and/or any other intellectual or industrial property right which may correspond to the website content. Any exercise of the above rights, in any medium or form, requires prior written permission from 321NOW.

In no case does 321NOW accept liability for any possible breaches of intellectual or industrial property rights committed by any website user.

321NOW reserves the right to change the content and elements making up its website, without the need for prior notice, when it deems advisable for the exercise of its services.

321NOW accepts no liability for the completeness and accuracy of the links to other websites which may be accessed from its website.

321NOW offers users a group of professionals who update and check the accuracy and completeness of the information on this website. However, given the nature of the medium and the possible risks of interruption of the service or alteration of website access or content by third parties, 321NOW declines all liability which might arise from the content appearing on its website.


Personal data and cookies

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, (General Data Protection Regulation - GDPR) all personal data provided during use of the website will be processed in accordance with the Privacy Policy, which all users must expressly accept to be able to use and register on the system.

All users accepting these terms and conditions of use accept our Privacy Policy as an informed, express and unambiguous decision, supported by their rights to access, rectify, delete, oppose, and limit processing of, and where legally applicable, portability of, their personal data, being able to exercise those rights as described in the Privacy Policy.

To submit complaints about the use of our services, please send an email to In all cases an amicable solution will first be sought.

Access to this website can involve the use of cookies. Cookies are small amounts of information stored in the browser of each user, so that the server records information that it can use in later logins. The stored information lets the site identify a given user and record information about their preferences, pages visited, etc. If you want to learn more about the cookies we use, go to



Any hyperlink from a different website to any of the pages on this website shall be established according to the following conditions:

The total or partial reproduction of any of the services on this website is not permitted.

No false, inaccurate or incorrect statement about this website and its services shall be included.ÿ

321NOW accepts no liability for the content, information, statements, opinions or services published on the website linking to this website by a hyperlink.

Any hyperlink must be to the homepage of this website.

Any hyperlinks from this website must be previously validated by the owners of the linked websites. 321NOW accepts no liability for users? activities on the linked pages, especially in cases where such activities are illegal, immoral, or go against public order.


Expiry of the terms and conditions of use

The terms and conditions for the use of this website are indefinite and will remain applicable as long as this portal is active. The user recognises that they have read these terms and conditions and gives their consent.


Null and effective clauses

If any clause included in these terms and conditions should be declared totally or partly null or ineffective, this nullity would affect only the clause in question or the part of it which is null or ineffective; all other terms and conditions will remain applicable.



321NOW declines all liability for loss and damage of any kind arising from: the interruption of the functioning or lack of access to the website; privacy and security in the user?s use of the website and/or unauthorised third-party access; the eventual transmission of elements which affect computer systems negatively; and the accuracy, exhaustiveness and occasional updating of the website content.


Applicable law and jurisdiction

These terms and conditions are subject to Spanish law. If any dispute or conflict should arise related to the interpretation or application of these General Terms and Conditions, the parties expressly renounce other jurisdictions and submit to the courts of the home of the consumer, which will be competent to hear any case arising from these terms and conditions. If the user is a company, both parties will expressly renounce other jurisdictions and submit to the courts of Madrid (Spain).


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