Identification of the Data Controller:

Address: Calle Velázquez 35, 3º D, Madrid, 28001
Email address:


Purpose of processing your personal data:

The processing purpose will be to manage a request made through the website, via the contact form or another type of online communication, or via email. Such requests include, but are not limited to, managing a request, answering a request for commercial information, a job application, a subscription to the company newsletter, or any other interaction between the website user and NOW BOOKING CHANNEL, S.L. intended to satisfy a need of the user. All the requested data are necessary to respond to the request. Similarly, the data provided will also be processed to send you commercial information about our products and services which may be of interest to you, by post, email, SMS, or any equivalent electronic medium. If the user does not want the last type of processing, they can oppose the reception of commercial communications by unchecking the corresponding checkbox on the information or contact form, or by exercising their right to oppose mentioned above. Access to this website can involve the use of cookies. Cookies are small amounts of information stored in the browser of each user, so that the server records information that it can use in later logins. The stored information lets the site identify a given user and record information about their preferences, pages visited, etc. If you do not want to allow cookies to be installed on your computer you can adjust your browser settings.

Retention period

Your personal information will be retained for as long as the commercial relationship is extant, or the interest leading you to read this policy (for example, if you have sent a CV or subscribed to a newsletter), as long as you do not request the deletion of your data, and at minimum, until the end of the limitation period of actions which may arise in relation to this contract, or for the time required for any claim we may receive from official bodies in compliance with legislative regulations.  

Information for sending you commercial communications

The personal data provided for sending commercial communications will be kept as long as you do not revoke your consent, without prejudice to your right to delete or oppose.

Our legitimate interest in processing your personal data

The legal basis for processing your data is the execution of the commercial relationship of which you are part, so that we can manage, develop and monitor the corresponding commercial and contractual relationship. All the data requested are mandatory, so that omitting any may make it impossible to provide the services offered through our website.

When sending commercial communications by electronic media based on an existing contractual relationship, the legal basis is the legitimate interest of NOW BOOKING CHANNEL, S.L., by virtue of Article 21.2 of the Information Society Services Law.

When sending commercial communications by any medium, including electronic media - independently of any contractual relationship but based on a legitimate interest as you are addressing the entity - the legal basis is the consent requested at the time which you gave freely. If you do not give your consent, NOW BOOKING CHANNEL, S.L. undertakes not to process your data for advertising purposes.

Data communication or transfers and international data transfers:

NOW BOOKING CHANNEL, S.L. may communicate your personal data to competent Public Administrations if there is a legal obligation to do so.

NOW BOOKING CHANNEL, S.L., also has a processing contract with data processor companies whose basis for processing is the execution of the contract, which is necessary in order to provide our service.

Additionally, for the correct provision of our services contracted by you, your personal data will be transferred to the airlines with which you are going to travel, in order to offer the contracted service. For this purpose NOW BOOKING CHANNEL, S.L. must transfer your data to the airline with which you are going to fly.

As a consequence of the above, the data of the contact people at the company’s clients may be subject to international data transfers to the countries where those airlines are based in order to provide the service you have requested. Any international data transfer will be done with the appropriate guarantees, as such transfers are based on the need to execute a contract between the data subject and the data controller, or because the transfer is needed to sign or execute a contract, in the interests of the data subject, between the data controller and another individual or legal entity.

In all cases, the user will be informed as soon as NOW BOOKING CHANNEL, S.L. knows the airline they will be travelling with - given the nature of our service, we do not know this when the user books or requests the flight. This information appears (INDICATE) hours before the flight, as described in our general contractual terms and conditions.

 To see the suppliers to whom we transfer your data, check the booking documentation you received at the conclusion of our services. However, it is advisable to review the privacy policies of these companies in order to obtain more information on how they process personal data.


If at some point in the commercial relationship is should be necessary to send your data to third parties for new purposes, this would be done when NOW BOOKING CHANNEL, S.L. has your prior consent and in the legally required way.


Any person has the right to obtain confirmation as to whether NOW BOOKING CHANNEL, S.L. is processing personal data which concerns them, and in such cases, the right to access their personal data for processing purposes and the categories of personal data in question.

They will also have the right to request the rectification of incorrect data, or if applicable, to request their deletion when the data are no longer needed for the original purpose, consent has been withdrawn, of if the processing is opposed; personal data has been processed illicitly; or the data must be deleted to comply with a legal obligation established in EU and member state laws.

You can request the limitation of processing of your data when you challenge the accuracy of the personal data during the period provided for the data controller to check their accuracy; if the processing is illicit and the data subject opposes the deletion of their data and instead requests their use be limited; if the controller no longer needs the personal data for the processing purpose, but the data subject needs them to formulate, exercise or defend their claims; or if the data subject opposes processing during verification to see if the legitimate reasons of the data controller take precedence over those of the data subject. In such cases, we will only keep the data for the exercise or defence of claims.

In certain circumstances and for reasons relating to your particular situation, you may oppose the processing of your data. In these cases, NOW BOOKING CHANNEL, S.L. will not process your data except for legitimate reasons or for the exercise or defence of possible claims.

Additionally, in the exercise of your right to data portability, you will be entitled to receive the personal data in question which you provided, in a structured form, and to transfer them to another data controller without interference from the controller who provided them, when the processing is based on consent or is automatic.

When data subjects exercise their rights to access, rectify, delete, oppose, purpose limitation, data portability, and not being subject to automated individual decisions, they must report this by email to:

Finally, in the terms established in applicable legislation, you can revoke your consent. Data subjects have the option of presenting a claim to the Spanish Data Protection Agency.


The personal data processed by NOW BOOKING CHANNEL, S.L. come from the data subject.

If providing personal data of other people, users must first inform those people of their rights as set forth above. In these cases, the user guarantees that the people in question are aged 14 or over, and that the information provided is accurate. NOW BOOKING CHANNEL, S.L. declines all liability arising from the user’s failure to comply with these requirements.

Therefore, when you make a booking for another person through this website, we will ask for the necessary personal information needed to provide our service, and if applicable, the other person’s travel preferences. You must obtain the other people’s consent before providing their personal information and travel preferences, and you must give them the information in this document, as any access to consult or change the service will only be available through your account, unless the other person gives us their express permission to process their personal data individually, apart from this purchase, for sending personalised commercial communications and/or establishing contractual relations in the future. NOW BOOKING CHANNEL, S.L. can only contact this person if you provide their email during the registration process, to ensure they receive flight information directly from us. In this case, NOW BOOKING CHANNEL, S.L. will request express consent for this purpose, undertaking if refused to process that person’s personal data with total confidentiality, and only for the provision of the services you have contracted.

Additional information

Users guarantee and are responsible for the truthfulness, accuracy, validity and authenticity of the personal data provided, and undertake to maintain them duly updated. Users also guarantee they are over 14 years old.

NOW BOOKING CHANNEL, S.L. has adopted the security levels legally required to protect personal data, and has installed all the resources and technical measures available according to the state of technology to avoid the loss, misuse, alteration, unauthorised access or theft of the personal data provided.

Users can rely on the confidentiality and duty of secrecy of NOW BOOKING CHANNEL, S.L. employees and all the people processing data on its behalf. Without prejudice to the above, the user is aware that the security of network communications may not be impenetrable.

We value your privacy

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